Industrial Equipment Service Management System

Managing field service operations for industrial equipment — whether mobile machinery, electric motors, switchgear panels, underground drifters, or drilling products — requires specialized service management software that handles the complexity of industrial aftermarket service: multi-level warranty, specialized parts, field engineer scheduling, SLA compliance, and complex billing structures. e2e Rosh IT Solutions has built this, deployed it, and continues to evolve it with our customers.

Service Verticals Covered

Mobile Equipment Service Management

End-to-end service management for mobile equipment fleets — loaders, excavators, compactors, cranes, and specialized vehicles. Covers preventive maintenance scheduling, breakdown service, warranty claims processing, fleet health dashboards, and customer self-service portals for service call logging and tracking.

Motor Service Management

Specialized service management for electric motor repair and rewinding shops — job card management with motor specifications (frame, kW, voltage, RPM), repair scope tracking (rewind, bearing replacement, shaft repair), test results recording, and certificate of conformance generation. Tracks repair turnaround time, cost per job, and customer warranty history.

Switchgear Service Management

Service management for MV/LV switchgear maintenance and repair — panel identification by serial number, maintenance history tracking, contact resistance and insulation test results recording, circuit breaker travel characteristics logging, and service report generation. Manages planned maintenance schedules and emergency breakdown calls with SLA tracking.

Drifter & Drilling Equipment Service

Specialized service management for underground mining drifters and surface/underground drilling products — percussive drifter rebuild tracking, rotation motor service, flushing head overhaul, drill bit wear analysis, and service kit consumption tracking. Integrates with the AI Parts Intelligence platform for spare parts forecasting and service scheduling optimization.

Core Platform Features

Feature	Capability
Customer & Equipment Registry	Full equipment history by serial number — installation date, service history, warranty status, configuration
Work Order Management	Create, assign, track, and close service work orders with complete activity and parts logging
Engineer Scheduling & Dispatch	Calendar-based scheduling, GPS tracking, mobile app for field engineers to update job status and capture photos
Warranty Management	Multi-level warranty tracking (parts, labour, assembly), automatic warranty flag on work orders, claims management
SLA Management	Response time and resolution time SLA tracking per customer contract, automatic escalation on breach
Parts & Inventory	Parts consumption on work orders, service van stock management, automatic reorder triggers
Billing & Invoicing	Time & materials billing, fixed-price contract billing, AMC billing, integration with accounting/ERP
Customer Portal	Self-service call logging, work order tracking, service history access, and service report downloads
Analytics & Reporting	Service KPI dashboards — first-time fix rate, mean time to repair, engineer productivity, customer satisfaction

Mobile App for Field Engineers

Android and iOS mobile app for field service engineers — receive job assignments, update job status, log time and parts, capture photos of equipment condition, collect customer signatures on digital service reports, and submit completed work orders — all from the field, even with intermittent connectivity (offline mode with sync).

Integration

• ERPNext / Tally integration for financial accounting and inventory valuation
• GPS/telematics integration for mobile equipment location tracking
• WhatsApp Business API for customer notifications and service updates
• AI Parts Intelligence integration for spare parts forecasting and service scheduling optimization